FAQs

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HOW FAST WILL MY ORDER BE SHIPPED?

All orders are sent within 1-3 working days (Monday-Friday). We do not process orders on weekends or public holidays. 

HOW LONG WILL MY ORDER TAKE TO ARRIVE ONCE SHIPPED? 

All orders are sent from Melbourne via Australia Post.

Domestic Orders;

Standard Delivery: 2-5 business days 

Express Delivery: 1-2 business days.

Please understand that we cannot always guarantee these times. 

International Orders;

All shipping costs have been calculated according to Australia post at checkout.

Please note that custom/ tax fees are out of our hands. It is the customers responsibility to pay these.  

Standard International Delivery

- USA & CANADA: 6-10 business days. 

- NZ: 8-12 business days. 

- UK: 6-10 business days. 

- REST OF THE WORLD: 10-18 business days. 

Express International Delivery

- USA & CANADA: 3-7 business days. 

- NZ: 4-8 business days. 

- UK: 4-8 business days. 

- REST OF THE WORLD: 8-12 business days. 

Please understand that these are Australia Post shipping estimates and can not always be guaranteed. 

HOW CAN I TRACK MY ORDER?

An email will be sent to you once your order has been shipped, to the email provided in your order. The tracking number will be included in this email. 

WHERE ARE ZIJI PRODUCTS MADE?

Both our sequinned items and our leather bags are hand crafted by our small team of very skilled tailors in Bali. We work closely with our beloved tailors; creating in small quantities with a production process that is both slow & intentional. 

All of our products have been thoughtfully designed by Rikki-lee in Melbourne, Australia. Ziji came about originally for her personal wardrobe, after she attended her first ‘bush doof’, and was both awe-struck and inspired by this adult playground of radical expression and deep human connection. Our collection has slowly evolved alongside Rikki-lee's festival wear needs, as well as requests from our beautiful Ziji community.

WHAT DOES ZIJI MEAN? 

Ziji is a Tibetan word meaning radiance, brilliance and confidence. This confidence embodies the inherent radiance of the human heart, which naturally extends to others. Ziji is a sign that we trust our own being, which allows us to embrace life fully. 

Rikki-lee came across this beautiful word whilst reading a Buddhism book. Ziji quite literally jumped out of the page at her, and she knew instantly that it was going to be used for the name of her business. She loved the look of the word + its symmetry and couldn’t believe, when she looked further into its meaning, how perfect it was for the ethos of her brand. ♡

WHAT IS YOUR RETURN POLICY? 

Please get in touch if you are needing to return an item. We can offer you a store credit.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us via email info@zijithelabel.com with your ORDER NUMBER.

Items sent back to us without first requesting a return will not be accepted.

Once received and inspected we will issue you a store credit to purchase your correct item/size.

HOW CAN I EXCHANGE MY ORDER?

To start an exchange, you can contact us via email info@zijithelabel.com with your ORDER NUMBER.

Items sent back to us without first requesting an exchanhge will not be accepted.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please post your exchange item to;

Ziji The Label

11/45 Southey Street

Elwood | VIC | 3184

Australia

CAN I GET A REFUND?

Refunds will only be supplied for manufacturing faults and not for change of mind. 

Otherwise, we can offer you a store credit.

DO YOU OFFER FREE RETURNS 

We do not offer free returns or exchanges. You will need to cover the cost of posting the item back to us. Your item must be returned within 14 days of receiving. 

CAN I PICK UP MY ORDER?

YES! We are very pleased to offer customer pickup for those Ziji babes who live in Melbourne. Pick up is from Elwood. You will receive the address details once you order has been marked as ready for pickup. 

CAN I DO A CUSTOM ORDER? 

We try to accommodate as best we can for custom sizing and custom orders for events. Please get in touch if there is something you would like that is not in stock or not available in your size. Depending on where we are at with production and how many customs we already have in the works, we will try our best to have you rocking Ziji! 

DO YOU HAVE ANY STOCKIST FOR IN PERSON TRY ON?

YES! If you're in Melbourne you can touch/ smell/ play with a collection of our products in our favourite eclectic vintage store (and where we shop many of our festival kimonos and accessories) 

VINTAGE GARAGE ~ 323 Smith Street, Fitzroy 3065. 

If they do not have in stock the item you would like to see in person, please get in touch with us via email - info@zijithelabel.com - and we will do our best to accomodate an in studio viewing / try on. 

We do not currently have any other stockist in other states or overseas. If there is a store you think would be great for Ziji, please reach out! ♡

HOW CAN I CARE FOR MY ZIJI LEATHER PRODUCT?

Your Ziji Leather Bag will naturally soften over time, as well as show subtle signs of its full life lived. How you care for it will determine how gracefully it ages and how long it's a key player in your festival tool kit. We recommend to;

• Regularly clean your Ziji leather with a soft dry cloth to remove any dust (and glitter) it will be sure to collect on its adventures.
• Keep your bag in a cool dry place (not in a damp and humid environment) and away from direct sunlight.
• Avoid getting your bag wet. However, if it does get wet, blot away water or moisture immediately and allow the leather to naturally dry. Never dry your bag with artificial heat (like a hair dryer).
• Refrain from overfilling your bag to maintain its original structure. Leather is a skin and just like with human skin, it can stretch.
• Give your bag a freshen up with a suitable leather conditioner every 3-6 months. Be sure to test your conditioner in a hidden spot before conditioning the whole bag.
• Whisper sweet nothings to your Ziji leather bag, so it always knows it is loved.

HOW CAN I CARE FOR MY SEQUIN GARMENT?

Our sequins have stood the test of many days of dancing, however they are delicate pieces and need to be cared for accordingly. Please take care when taking on & off and dry clean only. 

Please avoid wearing fishnet stockings as this can be quite the event with sequins getting caught in the fishnet when trying to take the shorties/ hot pants/ bodysuits off and on.

If you are adamant about washing your sequin garment at home, please gentle cold hand wash only. DO NOT soak as the sequins will loose their vibrance.