Palme Fluff Handbag

All orders are processed within 1-3 working days (Monday-Friday). Orders are sent from Byron Bay via Australia post and are trackable. Your tracking number will be sent to you when your item has been dispatched.

Domestic Orders;

Standard Delivery: $12.50 2-5 working days

Express Delivery: $16.00 1-2 working days

Please understand that we cannot always guarantee these times. 

International Orders;

All shipping costs have been calculated according to Australia post at checkout.

Please note that custom/ tax fees are out of our hands. It is the customers responsibility to pay these.  

Standard International Delivery
- USA & CANADA: 6-10 business days. 
- NZ: 8-12 business days. 
- UK: 6-10 business days. 
- REST OF THE WORLD: 10-18 business days. 
Express International Delivery
- USA & CANADA: 3-7 business days. 
- NZ: 4-8 business days. 
- UK: 4-8 business days. 
- REST OF THE WORLD: 8-12 business days. 

Please understand that these are Australia Post shipping estimates and can not always be guaranteed. 

Returns Policy;

Please get in touch if you are needing to return an item. We can offer you a store credit.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please note that we do not offer free returns or exchanges. You will need to cover the cost of posting the item back to us. Your item must be returned within 14 days of receiving. 

SEQUINS:

Our sequins have stood the test of many days dancing, however they are delicate pieces and need to be cared for accordingly. Please take care when taking on & off and dry clean only. 

LEATHER BAGS:

Your Ziji Leather Bag will naturally soften over time, as well as show subtle signs of its full life lived. How you care for it will determine how gracefully it ages and how long it's a key player in your festival tool kit. We recommend to;

• Regularly clean your Ziji leather with a soft dry cloth to remove any dust (and glitter) it will be sure to collect on its adventures.
• Keep your bag in a cool dry place (not in a damp and humid environment) and away from direct sunlight.
• Avoid getting your bag wet. However, if it does get wet, blot away water or moisture immediately and allow the leather to naturally dry. Never dry your bag with artificial heat (like a hair dryer).
• Refrain from overfilling your bag to maintain its original structure. Leather is a skin and just like with human skin, it can stretch.
• Give your bag a freshen up with a suitable leather conditioner every 3-6 months. Be sure to test your conditioner in a hidden spot before conditioning the whole bag.
• Whisper sweet nothings to your Ziji leather bag, so it always knows it is loved.