Shipping
When will my order be dispatched?
Orders are processed within 1–3 working days (Monday–Friday) and dispatched from Byron Bay via Australia Post. We don’t process orders on weekends or public holidays.
During launch or sale periods the dispatch times may be delayed.
What are the shipping costs?
Domestic shipping is $12.50 for Standard Delivery (2–5 business days) or $16.00 for Express Delivery (1–2 business days).
International shipping costs are calculated at checkout based on Australia Post rates.
Your final shipping cost will be shown at checkout.
Can I change my delivery address after ordering?
Contact us as soon as possible at info@zijithelabel.com with your order number. If your order has already been processed or dispatched, we may not be able to change the address. Please note that if a parcel is returned to us because of an incorrect address or because it was unclaimed, the customer is responsible for the cost of re-sending it.
What happens if an item sells out after I place my order?
If we’re unable to fulfil an item in your order, we’ll contact you with the available options, including a refund where applicable.
Do you ship internationally?
Yes, we ship internationally via Australia Post, including to the USA, Canada, New Zealand, the UK and the rest of the world. Shipping costs are calculated at checkout.
Standard delivery estimates:
USA & Canada 6–10 business days
NZ 8–12 business days
UK 6–10 business days
rest of the world 10–18.
Express delivery estimates:
USA & Canada 3–7 business days
NZ 4–8 business days
UK 4–8 business days
Rest of the world 8–12 business days
These are Australia Post estimates and can’t always be guaranteed.
Customs and tax fees are out of our hands and are the customer’s responsibility (excluding US orders which are already paid by the sender through ZONOS).
Can I track my order?
Yes. All orders are sent via Australia Post and are trackable. Your tracking number will be sent to you once your order has been dispatched.
What if my order doesn’t arrive on time?
Delivery timeframes are Australia Post estimates and can’t always be guaranteed, and delays can happen, particularly during busy sale periods. If your order is significantly delayed, contact us at info@zijithelabel.com with your order number and we’ll help to investigate.
What happens if my parcel is delayed or lost?
If your tracking hasn’t updated or your parcel is significantly delayed, contact us at info@zijithelabel.com with your order number and we’ll help investigate it with the carrier. Please note all orders are shipped with signature on delivery. If you override this with the courier and your parcel goes missing or is stolen from a safe place, we’re unable to replace it.
Do you refund shipping if couriers are late?
Shipping fees are not refunded for courier delays outside our control. If your parcel is significantly delayed or lost, contact us and we’ll investigate with the carrier.
Returns/Exchange
Can I exchange items?
For eligible (non sale) items, contact us to arrange an exchange. Once your item is received and inspected, we’ll issue a store credit so you can purchase the correct item or size. Return postage is at your cost.
Can I refund items?
We do not offer refunds. Refunds will only be supplied for manufacturing faults and not for change of mind.
Can I exchange sale items?
Unfortunately, we can’t accept returns on sale items or gift cards. If your sale item is defective, damaged or the wrong item, please contact us immediately at info@zijithelabel.com so that we can resolve the issue.
How long do I have to return my order?
You have 14 days after receiving your item to request a return, and the item must be returned within 7 days of contacting us. To start a return, email info@zijithelabel.com with your order number. Items sent back without a return being requested first won’t be accepted.
What condition does my return need to be in?
Items must be in the same condition as you received them: unworn or unused, with tags attached and in the original packaging.
Are gift cards refundable?
Gift cards are non-refundable.
Do I need to pay for return shipping?
Return shipping is the customer’s responsibility. We don’t offer free returns or exchanges.
What if my item arrives damaged or incorrect?
Please inspect your order when it arrives and contact us immediately at info@zijithelabel.com with your order number if the item is defective, damaged or incorrect, so we can evaluate the issue and make it right.
Do you offer extended returns for gifts?
During the Christmas period we have an extended 30 day exchange window.
What if the product I want to exchange is out of stock?
Exchanges are subject to availability. If your preferred item or size is sold out, we’ll issue a store credit in line with our returns policy, which can be used when the item is restocked. Please contact us to check when your required item will be returning at info@zijithelabel.com.