For eligible (non sale) items, contact us to arrange an exchange. Once your item is received and inspected, we’ll issue a store credit so you can purchase the correct item or size. Return postage is at your cost.

We do not offer refunds. Refunds will only be supplied for manufacturing faults and not for change of mind. 

Unfortunately, we can’t accept returns on sale items or gift cards. If your sale item is defective, damaged or the wrong item, please contact us immediately at info@zijithelabel.com so that we can resolve the issue. 

You have 14 days after receiving your item to request a return, and the item must be returned within 7 days of contacting us. To start a return, email info@zijithelabel.com with your order number. Items sent back without a return being requested first won’t be accepted.

Items must be in the same condition as you received them: unworn or unused, with tags attached and in the original packaging.

Once your return has been received and inspected, we’ll issue a store credit to purchase your correct item or size. 

[Bundles must be returned in full.] / [Individual bundle items can be returned, however your refund may be adjusted to reflect the remaining items.]

Gift cards are non-refundable.

Return shipping is the customer’s responsibility. We don’t offer free returns or exchanges.

Please inspect your order when it arrives and contact us immediately at info@zijithelabel.com with your order number if the item is defective, damaged or incorrect, so we can evaluate the issue and make it right.

Our standard X-day returns period still applies during the gifting period.

Exchanges are subject to availability. If your preferred item or size is sold out, we’ll issue a store credit in line with our returns policy.

Items received as part of a promotion or gift-with-purchase offer are subject to [RETURN CONDITIONS]. If returning an order means it no longer qualifies for the promotion, [the promotional item must also be returned/the value may be deducted from your refund].